My order inquiries

To track your order, please send us your order # and your request on the following email and we will track it for you.

info@dermatiquelabs.com

To edit something in your order, please send us your order # and your request on the following email and we will do it for you as long as the order is still in the warehouse and is not out for delivery:
 
info@dermatiquelabs.com
 
 

In case you receive a wrong order or a damaged product, please send us your order # and your request on the following email and we will get back to you within 24 hours maximum and solve your problem right away.

 

info@dermatiquelabs.com

To cancel your order, please send us your order # and your request on the following email and we will cancel it for you.

info@dermatiquelabs.com

Returns / Exchange & Refund of unused/undamaged products are acceptable within 14 days from delivery date. Shipping fees of returns is 30 L.E and 60 L.E for exchanges. Refunds take place within 2-5 working days and is done through vodafone/orange/etisalat cash services. For returns, exchange, refund, please send us your order # and your request on the following email:

info@dermatiquelabs.com