My order inquiries

How can I track my order?

To track your order, please send us your order # and your request on the following email and we will track it for you.

info@dermatiquelabs.com

How can I edit something in my order? To edit something in your order, please send us your order # and your request on the following email and we will do it for you as long as the order is still in the warehouse and is not out for delivery:   info@dermatiquelabs.com           I received a wrong order &/or damaged products. What should I do?

In case you receive a wrong order or a damaged product, please send us your order # and your request on the following email and we will get back to you within 24 hours maximum and solve your problem right away.

 

info@dermatiquelabs.com

How can I cancel my order?

To cancel your order, please send us your order # and your request on the following email and we will cancel it for you.

info@dermatiquelabs.com

What are the return and exchange/refund policies?

Returns / Exchange & Refund of unused/undamaged products are acceptable within 14 days from delivery date. Shipping fees of returns is 30 L.E and 60 L.E for exchanges. Refunds take place within 2-5 working days and is done through vodafone/orange/etisalat cash services. For returns, exchange, refund, please send us your order # and your request on the following email:

info@dermatiquelabs.com