FAQs
How can I place an order?
Placing an order is simple and secure. Just visit dermatiquelabs.com, browse our products, add them to your cart, and proceed to checkout. You can also watch a step-by-step guide here.
What are the shipping costs and delivery time?
Shipping fees across Egypt are 40 EGP. Orders are typically delivered within 2 to 4 working days.
What is your return and exchange policy?
Returns and exchanges are accepted for unused and undamaged products within 14 days of purchase. Return shipping costs 40 EGP, and exchange shipping costs 75 EGP. To request a return or exchange, please provide your order number and contact us via Facebook, Instagram, or email.
What are your customer service hours?
Our customer service team is available 24 hours a day, 7 days a week.