1

Shipping

Shipping cost all across Egypt is 40 L.E.

Standard shipping time:

Cairo & Alexandria: within 2 working days.

Canal & Delta: within 2-4 working days.

Upper Egypt: within 5-7 working days.

2

How can I place an order?

– Add to cart the product(s) you would like to purchase.

– Press on continue shopping if you would like to purchase more items or proceed to checkout. DO NOT FORGET to write the coupon first so you can enjoy the promotion!

– Fill in your correct information and then place order.

3

Returns

Returns / Exchange & Refund of unused/undamaged products are acceptable within 14 days from purchase date.

Shipping fees of returns is 40 L.E and 75 L.E for exchanges.

Refunds take place within 2-5 working days. 

For returns/exchange, refund and/or cancellation

please send us your order # and your request on either of the following:

info@dermatiquelabs.com

Facebook: Dermatique.eg

Instagram: Dermatique.eg

4

What are the working hours of the customer service?

Customer service operate on a daily basis from 8a.m to 1a.m. Any inquiries and/or complains will be answered within 24 hours maximum.