Dermatique

FAQs

1

Shipping

Shipping cost all across Egypt is 40 L.E.
Standard shipping time:
Cairo & Alexandria: within 2 working days.
Canal & Delta: within 2-4 working days.
Upper Egypt: within 5-7 working days.

 

2

How can I place an order?

– Add to cart the product(s) you would like to purchase.
– Press on continue shopping if you would like to purchase more items or proceed to checkout. DO NOT FORGET to write the coupon first so you can enjoy the promotion!
– Fill in your correct information and then place order.

 

 

3

Returns

Returns / Exchange & Refund of unused/undamaged products are acceptable within 14 days from purchase date.
Shipping fees of returns is 40 L.E and 75 L.E for exchanges.
Refunds take place within 2-5 working days. 
For returns/exchange, refund and/or cancellation
please send us your order # and your request on either of the following:
info@dermatiquelabs.com
Facebook: Dermatique.eg
Instagram: Dermatique.eg

 

4

What are the working hours of the customer service?

Customer service operate on a daily basis from 8a.m to 1a.m. Any inquiries and/or complains will be answered within 24 hours maximum.