Frequently asked questions

Placing an order is simple and secure. Just visit dermatiquelabs.com, browse our products, add them to your cart, and proceed to checkout. You can also follow our step-by-step guide if you'd like a walkthrough.

Shipping fees across Egypt are 40 EGP. Orders are typically delivered within 2 to 4 working days.

Returns and exchanges are accepted for unused and undamaged products within 14 days of purchase. Return shipping costs 40 EGP, and exchange shipping costs 75 EGP. To request a return or exchange, please provide your order number and contact us via Facebook, Instagram, or email.

Our customer service team is available 24 hours a day, 7 days a week.